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Charges, Rating the Expert, Refund and Cancellation Policy
Expertiz's platform allows Founders to post questions to Experts in subject-matter categories, facilitates communication with Experts via chat, emails, calls, video calls, and online message boards, and enables delivery of answers to your questions, among other services (“Site Access Benefits”). Founders on the Site or may be presented with one of three payment models: (1) pay-per-call model; (2) membership model; and (3) additional services model (which is explained in Section E below).
Pay-Per-Call. With the pay-per-call model, you select the expert that you are willing to pay for to ask questions, and/or talk to. Once you have selected expert and submitted your payment information, your call will start or be booked for a later date and/or time. Founders are charged in one of three ways depending on the payment source, as described on the payment page: (i) when the call starts; (ii) when the call is scheduled; or (iii) when the call is extended.
Membership. Memberships allow Founders to receive Site Access Benefits for multiple in-app text messages on the Site for a monthly or other-period recurring fee. Founders who elect to pay for memberships are hereinafter referred to as “Members.” The fee is automatically charged to the Member’s payment source provided on the Site and placed in the Founder Payment Pool (account of all Members’ payments). Expertiz will post a notice of an auto-renewal to your account of your membership. Auto-renewal will remain in effect until withdrawn by you or terminated by Expertiz. You can stop auto-renewal of your membership by (1) sending a written notice of cancellation via e-mail to hi@expertiz.app or (2) talking to a Founder support agent via our online chatbot. You can cancel your membership at any time, no refunds will be provided but you will continue to have access to the Site Access Benefits until the next billing cycle.
Rating the Expert. Experts typically answer Founders’ calls quickly. If the Expert requests further information before answering your question, you may wish to take advantage of the opportunity to provide more information to the Expert to allow the Expert to help you better. Once the Expert answers your question and/or talks to you, you will be asked to rate the Expert. If you provide a rating of 1 or 2, Expertiz will watch the recorded call to better access your claims, so the Expert may try to help you better on a later call, if requested. By booking a call, you are authorizing Expertiz to charge your payment source (for example, the credit card or PayPal account you provided to Expertiz). A portion of your payments may be paid to the Expert instead of to Expertiz. Expertiz does not guarantee that you will receive a response from an Expert, or that you will be satisfied with your communication with an Expert. For Pay-Per-Call Founders, in the rare instance that no Expert responds at all to your question, you agree that any amount up to $5 that was charged upon posting of your question may be retained by Expertiz in consideration for the Site Access Benefits received. See Refunds section below for information on requesting a refund.
Memberships - Additional Terms. Expertiz Memberships are intended and authorized only for personal, non-transferrable, not-for-resale use only. Expertiz should not be used for purposes of plagiarism in any context or in cheating in the academic setting. Notwithstanding any other terms, Expertiz reserves the right to cancel your Expertiz Membership in its entirety at any time and for any reason, with or without prior notice, including, but not limited to, your excessive use (as determined by Expertiz in its sole discretion). In the event that Expertiz cancels a Expertiz Membership, it will refund the current period’s fee, unless the account was terminated for violation of use. In order to prevent fraudulent use of the Membership program by Founders, Founders who have purchased Memberships are ineligible to participate as Experts on Expertiz during the term of their Membership, as are their immediate family members (spouse, parent, child, sibling and spouse or “step” of each) and those living in the same households (persons, whether related or not, who lived in the same residence as the Member for at least three (3) months during the twelve (12)-month period preceding the start of the Expertiz Membership). Some categories are not covered by Memberships – for privacy reasons. Members will be bound by their Membership Details so please be sure to review them carefully.
Charities. Experts can choose to declare that they will be donating a portion of their proceeds, up to 100%, to a charitable organization of their choice. This donation happens off-platform, after the platform pays the expert their full proceeds, and Radical Group Inc (“Expertiz”) is in no way affiliated with charitable organizations.
Refunds, Cancellations, Abuse and Special Programs.No Refunds except as set forth herein. All membership fees are non-refundable. Memberships that are cancelled in the middle of the payment period will not have pro-rated billing, refunds or other credits. To cancel a Membership, you may use one of the following methods: (1) write an email to hi@expertiz.app requesting cancellation of your membership, or (3) log into your Expertiz account, under the “My Account” page, click the Membership button on the left and then click on the “Cancel membership” button. You may be offered a chat to request your feedback on your membership experience before re-directing you to a self-help page where you can submit your request to cancel. Expertiz maintains the right to initiate special incentive pricing, membership, and other programs. These may be limited, at Expertiz’s sole discretion, to defined and limited Users or non-Users. Any promotional monies or credits placed into Founder accounts by Expertiz for use towards Site Access Benefits on the Site remain the property of Expertiz (they never become the property of Founders and never become refundable to the Founder), and unless otherwise stated on the Site or in an email to a Founder, will be usable only for thirty (30) days.
11. Receipt of Special Offers and Other CommunicationsBy accepting these Terms, you agree to receive coupons, special offers, and other communications from Expertiz per the terms of the Privacy Policy. You may modify this setting by making the relevant changes to your Expertiz profile.